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Commerce & Customer

AI & Technology

+1

Who Does AI Shop For? The Trust Architecture of Agentic Commerce

Aug 26, 2026

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6 min read

Who Does AI Shop For? The Trust Architecture of Agentic Commerce

When AI moves from recommending products to buying them, commerce needs to know who the agent represents, what it can do and when the human must return.

sumit srivastava
sumit srivastava

Commerce & Customer

+1

The Consumer Hasn’t Become Unpredictable. They’ve Become More Intentional.

Aug 26, 2026

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6 min read

The Consumer Hasn’t Become Unpredictable. They’ve Become More Intentional.

Consumers will save aggressively in one part of life and pay a premium in another. The definition of value has become personal.

sumit srivastava
sumit srivastava

AI & Technology

+2

AI Won’t Fix a Broken Operating Model. It Will Expose It.

Aug 26, 2026

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6 min read

AI Won’t Fix a Broken Operating Model. It Will Expose It.

AI makes intelligence faster. It also exposes the fragmented data, unclear ownership, slow decisions and broken workflows holding enterprises back.

sumit srivastava
sumit srivastava

Leadership & Operating Models

+1

The Customer Doesn’t Shop in Channels. Why Does the Enterprise Still Operate That Way?

Aug 26, 2026

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6 min read

The Customer Doesn’t Shop in Channels. Why Does the Enterprise Still Operate That Way?

Retail connected the technology. The harder transformation is connecting incentives, ownership, decisions and economics around one customer.

sumit srivastava
sumit srivastava

Commerce & Customer

+1

CAC Is Rising. The Answer Isn’t More Acquisition.

Aug 26, 2026

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6 min read

CAC Is Rising. The Answer Isn’t More Acquisition.

A higher acquisition cost is not always the real problem. The bigger question is whether the customer becomes valuable enough once acquired.

sumit srivastava
sumit srivastava

AI & Technology

+3

The Marketplace Endgame Is Infrastructure

Aug 26, 2026

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6 min read

The Marketplace Endgame Is Infrastructure

The strongest marketplaces stop being destinations and become the payments, logistics, data, software and intelligence underneath commerce.

sumit srivastava
sumit srivastava

Data & Intelligence

+2

When Discovery Becomes Invisible, Marketing Measurement Breaks

Aug 26, 2026

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7 min read

When Discovery Becomes Invisible, Marketing Measurement Breaks

AI is moving product discovery into interfaces brands cannot fully see. The customer journey still happens. Marketing just loses visibility into more of it.

sumit srivastava
sumit srivastava

Leadership & Operating Models

+2

DTC Isn’t Dead. The Channel War Is.

Aug 26, 2026

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6 min read

DTC Isn’t Dead. The Channel War Is.

Customers never chose between direct, stores and marketplaces. The next commerce advantage comes from orchestrating all of them around customer value.

sumit srivastava
sumit srivastava

Data & Intelligence

+1

Retail Doesn’t Have a Loyalty Problem. It Has a Relevance Problem.

Aug 25, 2026

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6 min read

Retail Doesn’t Have a Loyalty Problem. It Has a Relevance Problem.

Retail knows more about customers than ever. The real advantage isn’t more points or personalisation. It’s turning customer knowledge into relevance.

sumit srivastava
sumit srivastava

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